FAQs

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Why do I need a PERS device?

It is safety and peace of mind knowing that your device will always be with you and help will be at the push of a button. Available 24hrs a day.

What is the range of the LifeBeacon’s signal?

Lifebeacon works anywhere there is cell coverage.

How do I order a LifeBeacon?

Life beacon can be purchased here online or by call us at 1-855-377-7477 (Corporate Office)
1-855-377-6477 (Florida Office)

How does the LifeBeacon work?

LifeBeacon uses US Airforce satellites to locate the user’s location and then relays that location to authorities through the reliable Cellular network.

Who monitors the LifeBeacon™?

The LifeBeacon™ is monitored at our UL-listed 24-hour monitoring station that has over 40 years of experience and hundreds of thousands of total accounts monitored.

Are your operators trained and experienced?

Every LifeBeacon™ operator is trained to respond to medical alert calls and receives even more specific training on how to monitor the LifeBeacon™. Our operators have an average of 7 years of experience.

Can my system follow me if I move?

LifeBeacon™ goes wherever you go. However, it is important that we know your home address and local community information. If you do move, call us toll-free at 1-855-377-7477 (Corporate Office)
1-855-377-6477 (Florida Office) to change your home address in our system.

Can I change my emergency contacts, medication information and other information? How?

Anytime you want to change information on your account, give us a call, toll-free, at 1-855-377-7477 (Corporate Office) 1-855-377-6477 (Florida Office) to change your information in our system, or use our premium web portal service.

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